South Central Regional Information Center Status

ClearTrack 200 - AIS - ClearTrack, MTSS Edge, and ClearTracker - maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2026 - 16:15 EDT

Scheduled - ClearTrack 200 - AIS - ClearTrack, MTSS Edge, and ClearTracker have scheduled downtime today, Friday, July 24 at 4:00 PM.

These applications will be unavailable until Monday, July 27 at 6:00 AM while Mindex upgrades the server associated with their ticketing system.
Jul 24, 2026 16:15 - Jul 27, 2026 06:15 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational

Telephone Interconnect Operational

eSchoolView Operational

Data Warehouse Operational

Managed IT Services Operational

Google Accounts Operational

Email / Office 365 Operational

MyApps Portal Operational

Windows Devices Operational

Student Management Systems Operational

SchoolTool Operational

eSchoolPlus Operational

PowerSchool Operational

Schoology - SMS Integration Operational

OnBase Operational

Auto Notification Operational

Safe Arrival Operational

School Messenger Operational

Financial Systems Operational

nVision Operational

WinCap Operational

WinCap Web Operational

Frontline Education Professional Growth Operational

Special Education Systems Under Maintenance

Frontline IEP Operational

ClearTrack200 Under Maintenance

ServiceNow Ticketing System Operational

Library Media Services Operational

OPALS Library Automation Operational

BTBOCES Duplicating Center Operational

WebCRD Operational

Cafeteria Management Services Operational

eTrition Operational

Mosaic Operational

Remote VPN Service Operational

BoardDocs Operational

SCRIC Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2026

Unresolved incident: ClearTrack 200 - AIS - ClearTrack, MTSS Edge, and ClearTracker - maintenance.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

July Maintenance Night

Completed - The scheduled maintenance has been completed.
Jul 15, 22:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:30 EDT

Scheduled - The South Central RIC has scheduled this month's NOC maintenance for all centralized systems for Wednesday, July 15th, from 4:30 PM to 11:00 PM. Access to all applications may be intermittent during the entire maintenance window. There is a planned internet interruption at the beginning of the maintenance window (4:30 PM) this month. Please inform your users who are not included in this notification about the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800. Listed below is the SCRIC's Maintenance Schedule for the next six months to assist you in planning

August 12th 2026
September 9th 2026
October 14th 2026
November 12th 2026 -moved due to Veterans Day
December 9th 2026
January 13th 2027
Jul 9, 09:15 EDT

SchoolTool- update Version 23.3-R3

Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 EDT

Scheduled - schooltool - Mindex will be installing the latest SchoolTool update, Version 23.3-R3, from Tuesday, July 14th (10:00 pm) to Wednesday, July 15th (2:00 am). SchoolTool will be unavailable during this time.

This update includes:
* Discipline Field Granularity
* SchoolTool Error Message Handling
* Bug Fixes
* Permission Changes

Release Notes will be available in the Knowledge Base Article KB0013733 on ServiceNow on July 15th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733

Thank you.
Jul 6, 15:08 EDT

Jul 14, 2026

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.