South Central Regional Information Center Status

All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational

eSchoolView Operational

Data Warehouse Operational

Managed IT Services Operational

Google Accounts Operational

Email / Office 365 Operational

MyApps Portal Operational

Student Management Systems Operational

SchoolTool Operational

eSchoolPlus Operational

PowerSchool Operational

Schoology - SMS Integration Operational

OnBase Operational

Auto Notification Operational

Safe Arrival Operational

School Messenger Operational

Financial Systems Operational

MUNIS Operational

nVision Operational

WinCap Operational

Frontline Education Professional Growth Operational

Special Education Systems Operational

Frontline IEP Operational

ClearTrack200 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 15, 2021

No incidents reported today.

Apr 14, 2021

SCRIC Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 18:00 EDT

Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday April 14th, 2021 from 6:00 PM to 11:00 PM Access to all applications (ClearTrack, FM, Munis, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the full maintenance window.

There will be intermittent interruption of internet access after 9:00 PM to facilitate maintenance of the regional networks internet connection.

Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800. Listed below are the SCRIC's Maintenance Schedule for next 6 months to assist you in planning. Thank you.
May 12, 2021
June 9, 2021
July 14, 2021
August 11, 2021
September 15, 2021
October 13, 2021
Apr 9, 12:37 EDT

Apr 13, 2021

Portal.scric.org Remote Desktop and WinCap Issues

Resolved - The issues with portal.scric.org have been resolved.
Apr 13, 11:25 EDT

Monitoring - Our Engineering team has deployed a fix and we're monitoring for stability. Next update within 1 hour.
Apr 13, 09:24 EDT

Investigating - We are currently investigating reports of issues using the Portal.scric.org site to connect to remote desktops and to applications like WinCap. Our Engineering Team is working on a fix. Next update within 1 hour.
Apr 13, 08:12 EDT

ClearTrack Degraded Performace Issues

Resolved - The issue with ClearTrack has been resolved.
Apr 13, 11:22 EDT

Monitoring - Our Engineering team has deployed a fix and we're monitoring for stability. Next update within 1 hour.
Apr 13, 09:25 EDT

Investigating - We are currently investigating reports of degraded performance on Cleartracker and local Cleartrack systems.

This may also affect all users trying to send MSB Service Extracts or running the MSB Check Report. Next update within 1 hour.
Apr 13, 09:14 EDT

Apr 12, 2021

Google G Suite Issues

Resolved - Google has resolved the issues with Google Drive and the other affected services. Thank you for your patience while the services were down.
Apr 12, 12:57 EDT

Monitoring - Google has deployed a fix and is currently monitoring the situation. From Google:

"Google Drive service has already been restored for some users, and we expect a resolution for all users within the next 35 minutes. Please note this time frame is an estimate and may change. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.

Please try reloading the page, or coming back to it in a few minutes."

We will update this status notification when we receive confirmation from Google that the issue is resolved.
Apr 12, 12:29 EDT

Update - From the vendor:

"Our team is continuing to investigate this issue. We will provide an update by 4/12/21, 12:00 PM with more information about this problem. Thank you for your patience. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior."

We will update again when we hear more from Google.
Apr 12, 11:12 EDT

Investigating - We have been informed that Google is experiencing issues with their platform that affects Google Drive, Docs, and some Classroom functionality.

At this time, the vendor is working to identify and fix the issue. See Google's status page for more information:

https://www.google.com/appsstatus#hl=en&v=status

We will update this notification when we hear more information from Google.
Apr 12, 10:10 EDT

Apr 11, 2021

PowerSchool version 20.11.3.0 and NYS version 21.3.2.0 update

Completed - The scheduled maintenance has been completed.
Apr 11, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 18:00 EDT

Scheduled - The PowerSchool vendor will be updating hosted district databases on Saturday April 10th, 2021 6:00pm - Sunday April 11th, 2021 9:00am. Updates will include the version 20.11.3.0 and NYS version 21.3.2.0. There will be intermittent connectivity for the duration of the maintenance window. The release notes will be available on the PowerSchool Support page under System Updates https://www.southcentralric.org/powerschoolsupport.aspx
Apr 5, 07:58 EDT

Apr 10, 2021

Apr 9, 2021

eSchoolPlus Update

Completed - The scheduled maintenance has been completed.
Apr 9, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:02 EDT

Scheduled - An update to the eSchoolPlus databases will be applied Friday, April 9, 2021 starting at 12:01 AM – 5:00 AM. This update will provide the fix for errors when uploading the Student Daily Attendance extract to Level 0 (this bug was identified from an earlier update). The application will not be available during this update window.

Release notes will be posted on the eSchoolPlus Support webpage when made available to us - https://www.southcentralric.org/ApplicationUpdates.aspx
Apr 7, 13:58 EDT

Apr 8, 2021

No incidents reported.

Apr 7, 2021

OnBase Upgrades

Completed - The scheduled maintenance has been completed.
Apr 7, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 EDT

Scheduled - On Wednesday April 7, 2021 OnBase will be unavailable from 7 AM until 7 PM for ALL users.
We will need to push updates to those machines that have the OnBase Thick Client. Web-only users should not be affected and will be able to resume normal use on April 8.

For our MITS districts, this means:
1. Updates will be automatically be pushed to computers that have the OnBase Client

For our NON-MITS district:
We will send instructions to District Techs who have administrative rights in order to
1. Uninstall the old Client and install the updated OnBase EP3 client version
2. Uninstall the current Virtual Print Drivers (if used) and install new drivers

There will be few noticeable differences in either the look or functionality of the web or Thick Client for users. We will work to minimize downtime for our users, but plan on no access Wed April 7.
We appreciate your patience and cooperation as we take this necessary step.

The Business Information Team
Apr 1, 15:31 EDT

Apr 6, 2021

eSchoolPlus NYS Update

Completed - The scheduled maintenance has been completed.
Apr 6, 03:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 23:59 EDT

Scheduled - The latest eSchoolPlus NYS Update will be installed on district databases Monday, April 5th starting at 11:59 PM – Tuesday, April 6th 4:00 AM. The application will not be available during this update window.

This release contains NYS reporting changes necessary to report Instructional Modality (In-Person, Remote, Both) with attendance. It also fixes a problem with the student's Programs page. Release notes are available on the eSchoolPlus Support webpage https://www.southcentralric.org/ApplicationUpdates.aspx
Mar 29, 08:11 EDT

Apr 5, 2021

SchoolTool update (version 18.3 / dashboards 11.2)

Completed - The scheduled maintenance has been completed.
Apr 5, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 16:00 EDT

Scheduled - The SchoolTool update (version 18.3 / dashboards 11.2) will be applied to the SchoolTool district databases on Monday, April 5, 2021 4:00-8:00 PM. The system will not be available during this update. The Release Notes will be available on the SchoolTool Support webpage under "System Updates" https://www.southcentralric.org/schooltoolSupport.aspx
Mar 30, 07:32 EDT

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

MyApps Portal Error 400 Bad Request

Resolved - The vendor has deployed a fix, and access to the MyApps portal has been restored. We apologize for the interruption.
Apr 1, 18:07 EDT

Update - We are continuing to work with the vendor to resolve the issue. Next update when we have more information to share from the vendor.
Apr 1, 17:30 EDT

Update - Update: Many MyApps-enabled apps may still work if users go directly to the app instead of starting from the MyApps portal. Example: going directly to classroom.google.com will allow the users to authenticate.

Next update within 1 hour.
Apr 1, 15:56 EDT

Investigating - We are seeing issues with the MyApps portal that prevent users from reaching the portal page. The users see an error 400 "Bad Request."

The issue appears to be on the vendor side of things. We are engaging the vendor right now an will update within the hour with new information as we receive it.
Apr 1, 15:53 EDT