South Central Regional Information Center Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 09, 2024 - 18:00 EDT

Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, October 9th, 2024, from 6:00 PM to 11:00 PM. Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window.

There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime.

If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning.
November 13, 2024
December 11, 2024
January 15th, 2025
February 12th, 2025
March 12th, 2025
April 10th, 2025

Thank you.
Oct 9, 2024 18:00-23:00 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Under Maintenance

eSchoolView Under Maintenance

Data Warehouse Under Maintenance

Managed IT Services Under Maintenance

Google Accounts Under Maintenance

Email / Office 365 Under Maintenance

MyApps Portal Under Maintenance

Windows Devices Under Maintenance

Student Management Systems Under Maintenance

SchoolTool Under Maintenance

eSchoolPlus Under Maintenance

PowerSchool Under Maintenance

Schoology - SMS Integration Under Maintenance

OnBase Under Maintenance

Auto Notification Under Maintenance

Safe Arrival Under Maintenance

School Messenger Under Maintenance

Financial Systems Under Maintenance

nVision Under Maintenance

WinCap Under Maintenance

WinCap Web Under Maintenance

Frontline Education Professional Growth Under Maintenance

Special Education Systems Under Maintenance

Frontline IEP Under Maintenance

ClearTrack200 Under Maintenance

ServiceNow Ticketing System Under Maintenance

Library Media Services Under Maintenance

OPALS Library Automation Under Maintenance

BTBOCES Duplicating Center Under Maintenance

WebCRD Under Maintenance

Cafeteria Management Services Under Maintenance

eTrition Under Maintenance

Mosaic Under Maintenance

Remote VPN Service Under Maintenance

BoardDocs Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Notification Request - schooltool 10/15 Oct 15, 2024 22:00 - Oct 16, 2024 02:00 EDT

On Tuesday, October 15th, beginning at 10:00 pm, the Mindex team will install the newest SchoolTool Utilities Update and Bug Fixes.
The list of changes included in this release will be available in the Knowledge Base by October 15th. The update will be performed during the hours of 10 PM – 2 AM EST on 10/15th - 16th.

• Fix for Issue #79158: When run as a scheduled task, the ClearTrack Import Utility will now properly respect the Type field rather than attempting to use the Document Name field to determine whether a student has an IEP or 504. In addition, the Import Utility will now properly identify the most recent record for each student.

• Fix for Issue #79133: IEP and 504 records will again show a Modified Date that reflects the most recent ClearTrack import if the data in SchoolTool matched the ClearTrack data.

• Fix: US History & Gov't Regents (Framework) exam name will be updated to comply with the name change that came from NYS (removing the word "Framework").

SchoolTool Utilities is hosted in the Mindex cloud and will not require downtime.
Posted on Oct 09, 2024 - 07:26 EDT

Maintenance Notification Request - schooltool 10/16 Oct 16, 2024 15:00-17:00 EDT

On Wednesday, October 16th, beginning at 3:00 pm, the Mindex team will install the following SchoolTool Utility Update and Bug Fix.
The list of changes included in this release will be available in the Knowledge Base by October 16th.

Grading Application
Fix for Issue #79225: An error is received when using the Create and Add More functionality to create more than one assignment in multiple grade books.

The grading application is centrally hosted in the Mindex cloud so this update can be deployed for all districts with no action to be taken by districts or RICs. The deployment of this update will not require downtime and will not impact individuals currently using the system.

Release Notes will be available on Service Now/ Knowledge Base Article KB0013733 by October 16th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733
Posted on Oct 09, 2024 - 07:33 EDT

Past Incidents

Oct 9, 2024

Unresolved incident: SCRIC NOC Maintenance October 9th.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

NOC Maintenance and Scheduled Network Downtime

Completed - The scheduled maintenance has been completed.
Oct 6, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 EDT

Scheduled - Please be advised that we are planning a half-day network disruption to the entire network on Sunday, October 6th, from 9AM to 1PM. This is a necessary measure to ensure the stability and security of our network. This disruption will affect all districts (MITS and Non-MITS). We kindly ask you to communicate this to your districts, and any districts you provide services to, so they can plan their work accordingly. We apologize for any inconvenience this may cause and we appreciate your patience and understanding. If you have any questions or concerns, please contact Technical Assistance Center (TAC) @ 607-766-3800. Thank you for your cooperation.
Sep 17, 10:27 EDT

Oct 5, 2024

No incidents reported.

Oct 4, 2024

Multiple Websites being blocked

Resolved - This has been resolved.
Oct 4, 14:46 EDT

Identified - We are still working with the vendor to resolve this problem. Steps have been taken to implement temporary fixes to help. We will continue to update on progress.
Sep 27, 09:41 EDT

Update - We are still working with the vendor on this issue. We will keep you posted.
Sep 26, 15:26 EDT

Investigating - We are receiving reports of multiple websites being blocked. We are working with our vendors to investigate this. We will keep you posted on the situation.
Sep 26, 09:19 EDT

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Maintenance Notification Request - SchoolTool

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 EDT

Scheduled - On Tuesday, October 1st, beginning at 9pm, the Mindex team will be performing system maintenance on the SchoolTool Identity Server.

During this maintenance window, the SchoolTool login service will be temporarily unavailable. Once this maintenance is complete, the SchoolTool login service will be restored.

Thank you.
Sep 17, 15:03 EDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Sep 26, 2024

Sep 25, 2024

Nvision Remote Desktop Issues

Resolved - This has been resolved.
Sep 25, 14:44 EDT

Monitoring - We have been actively working with Microsoft and the vendor outage we experienced yesterday afternoon is now resolved. We will continue to monitor connections and performance and update you if necessary. If you are experiencing any issues, please contact the financial team at finacialservices@btboces.org.
Sep 17, 13:35 EDT

Investigating - We were just notified that there is another MS Azure global outage. We have escalated this again with Microsoft and will provide an update as soon as possible.
Sep 16, 15:49 EDT

Identified - We have been monitoring the connections throughout the day and everything is now stable. I know how frustrating this issue has been for everyone. Please know this is a top priority for us. We have narrowed down the timeframe of the issues to be occurring between 7:45 AM-8:45 AM. We will continue to work with Microsoft to deploy a permanent fix to this issue. We will provide another update Monday morning.
Sep 13, 14:20 EDT

Update - We are continuing to see sporadic login issues this morning. We are currently investigating the issues. Please continue to reach out to financialservices@btboces.org if you are experiencing these issues and we will work individually with you to resolve the issues.

Thank you for your continued patience.
Sep 13, 09:00 EDT

Investigating - We are receiving reports of login issues this morning. We are investigating.

Next update within 2 hours.
Sep 13, 08:43 EDT

Update - We have seen significant improvements today and connections seem to remain stable. We will continue to monitor and address any residual issues that may arise. If you experience any issues with your connection, please report them to the financial team at financialservices@btboces.org so we can further investigate the issues with Microsoft. We will continue to update you on this issue.
Sep 12, 16:09 EDT

Monitoring - We have seen positive improvements with users logging in this morning, but we continue to have reports of sporadic login issues. Some users still experiencing login issues are seeing success after restarting their devices.

We are still working with Microsoft and will continue to keep you updated. Please continue to reach out to the team if you can’t login and we will work to resolve this on an individual basis.

Next update by end of day.
Sep 12, 09:02 EDT

Identified - We're receiving reports this morning of sporadic login issues despite the fix that was deployed last night. We are working with Microsoft Engineers to investigate these reports to determine the scope.

Next update within 2 hours.
Sep 12, 07:57 EDT

Monitoring - Our technical teams deployed a new fix for this issue last night, and we have confirmed that access to the nVision application has been restored. Under some rare conditions, users may see a Microsoft Office Licensing error when first accessing the application environment. If that happens, please wait for a few minutes, then log out and back in.

We will continue to monitor the application environment to ensure stability. Next update by end of day.
Sep 12, 06:22 EDT

Update - We have been making significant progress working alongside the Microsoft engineers to resolve the issues we’ve been having. We will be continuing this work tonight during our already scheduled patch night maintenance window which begins at 6PM. We anticipate that there will be improvements tomorrow morning. We do expect that the initial login tomorrow morning will be slow due to the maintenance we will be performing tonight. This is due to needing to clean up the user profiles.
We will continue to keep you updated on our progress.
Sep 11, 15:39 EDT

Identified - In the last hour, the issues our customers have been experiencing have become significantly worse.

After conducting a thorough investigation, we believe that the root cause of these issues is due to an outage in Microsoft Azure. Microsoft has not yet publicly announced these issues on its status page, but we are currently seeing reports of similar issues around the globe.

We understand the frustration this has caused our customers and want to assure you that we are actively working with Microsoft to resolve this matter. Our team is dedicated to finding a resolution as soon as possible to minimize the impact on our customers and ensure a seamless experience with NVision.

We will keep you updated on the progress and sincerely appreciate your patience and understanding as we work through this issue.
Sep 11, 11:14 EDT

Investigating - We are receiving reports that users are unable to connect to nVision through Remote Desktop. We are looking into this and will give an update as soon as we know more.
Sep 11, 08:24 EDT

Monitoring - We have identified the root cause of the issue, and the resolution will require an updated client installation. For MITS districts: We will automatically push out the new client to all users this afternoon. Further information will be emailed to the primary contacts in districts. For Non-MITS districts: Further information will be emailed to the district technical contact on the instructions for updating the new client.
Sep 10, 13:55 EDT

Investigating - We are receiving reports of nVision login issues again this morning. We are investigating the issue and will provide an update as soon as possible.
Sep 10, 08:02 EDT

Monitoring - We have identified the issue and have implemented a fix. Users should try again, and if they still can't access nVision, please restart the device and try again.
Sep 9, 12:16 EDT

Investigating - Some users are unable to connect to Remote Desktop to get to nVision. We are currently looking into this.
Sep 9, 09:07 EDT