South Central Regional Information Center Status

All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational

eSchoolView Operational

Data Warehouse Operational

Managed IT Services Operational

Google Accounts Operational

Email / Office 365 Operational

MyApps Portal Operational

Student Management Systems Operational

SchoolTool Operational

eSchoolPlus Operational

PowerSchool Operational

Schoology - SMS Integration Operational

OnBase Operational

Auto Notification Operational

Safe Arrival Operational

School Messenger Operational

Financial Systems Operational

MUNIS Operational

nVision Operational

WinCap Operational

Frontline Education Professional Growth Operational

Special Education Systems Operational

Frontline IEP Operational

ClearTrack200 Operational

ServiceNow Ticketing System Operational

Library Media Services Operational

OPALS Library Automation Operational

BTBOCES Duplicating Center Operational

WebCRD Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PowerSchool - maintenance update to hosted district databases Jan 29, 18:00 - Jan 30, 11:00 EST

The PowerSchool vendor will be providing a maintenance update to hosted district databases on Saturday, January 29, 2022 @ 6:00 PM – Sunday, January 30, 2022 @ 6:00 AM. The application will be available during the update window, however, may experience a brief interruption.
Posted on Jan 20, 16:01 EST

Past Incidents

Jan 26, 2022

No incidents reported today.

Jan 25, 2022

eSchoolPlus - database release (21.4.17.0) update

Completed - The scheduled maintenance has been completed.
Jan 25, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:59 EST

Scheduled - The latest eSchoolPlus version database release (21.4.17.0) will be installed on district databases Monday, January 24th @ 11:59 PM – Tuesday, January 25th @ 5:00 AM. The application will not be available during this update window.

Please review the release notes that are available on the eSchoolPlus Support webpage https://www.southcentralric.org/ApplicationUpdates.aspx
Jan 21, 12:21 EST

Jan 24, 2022

Jan 23, 2022

PowerSchool Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 23, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 EST

Scheduled - The PowerSchool vendor will be providing a maintenance update to hosted district databases on Saturday, January 22, 2022 @ 6:00 PM – Sunday, January 23, 2022 @ 9:00 AM. The application will be available during the update window, however, may experience a brief interruption.
Jan 14, 12:06 EST

Jan 22, 2022

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

OPALS Degraded Performance

Resolved - The vendor has deployed a fix for the performance issues, and we have verified that the issue has been resolved.
Jan 19, 10:47 EST

Investigating - We are currently investigating an issue affecting our OPALS system. Users may experience slow or degraded performance when accessing the system. We have reached out to the vendor and are investigating this internally as well.

Next update by end of day.
Jan 19, 08:55 EST

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

PowerSchool Database NYS version (22.1.1.0) Update

Completed - The scheduled maintenance has been completed.
Jan 14, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 19:00 EST

Scheduled - The PowerSchool vendor will be updating vendor hosted databases to the latest NYS version (22.1.1.0) on Thursday, January 13, 2022 @ 7:00PM – Friday, January 14, 2022 @ 10:00 AM. There will be intermittent connectivity for the duration of the maintenance window.

The release notes are available on the PowerSchool Support page under System Updates > NYS Updates https://www.southcentralric.org/powerschoolsupport.aspx

This update contains the updated screens and report for the 2020-2021 Civil Rights Data Collection.
Jan 12, 15:47 EST

Jan 13, 2022

Regional Internet Connection - Degraded Performance

Resolved - We have confirmed that the fix has resolved the issue. We appreciate your patience as we worked with the vendors to troubleshoot the problem.
Jan 13, 08:04 EST

Monitoring - A fix has been implemented and the Internet performance issues have been remediated. We will monitor for stability before issuing the final notification.

Next update in 1 hour.
Jan 13, 06:50 EST

Update - The vendor is continuing to develop a fix for the issue. We will post an update tomorrow morning.
Jan 12, 15:56 EST

Identified - Our ISP has identified the issue and are working to resolve it ASAP. However, at this time we do not have an ETA for full resolution.

Next update in 2 hours.
Jan 12, 13:07 EST

Investigating - We are currently investigating an issue reported early this morning that affects Internet access for certain component districts. Users may see intermittent access issues or degraded performance accessing websites in the following districts:

Downsville
Harpursville
Hunter-Tannersville
Jefferson

Next update within 2 hours.
Jan 12, 10:51 EST

Jan 12, 2022

SCRIC Maintenance Night 01/12/2022

Completed - The scheduled maintenance has been completed.
Jan 12, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:00 EST

Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday January 12, 2022 from 6:00 PM to 11:00 PM

Access to all applications (ClearTrack, FM, Munis, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the full maintenance window. Please inform your users not included in this notification of the scheduled downtime.

If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for next 6 months to assist you in planning. Thank you.

February 9, 2022
March 9, 2022
April 13, 2022
May 11, 2022
June 15, 2022
July 13, 2022
Jan 7, 09:24 EST

eSchoolPlus Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 12, 15:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 14:46 EST

Scheduled - A maintenance update will be applied to the Cognos application today (Wednesday, January 12, 2022) from 2:45 – 3:15 PM. The application will not be available during this maintenance window.
Jan 12, 14:06 EST