All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 EDT
Scheduled - The SchoolTool vendor will be performing maintenance on the SchoolTool Identity Server on Wednesday, March 20th. This update will occur between 9:00 pm and 11:00 pm.

During this maintenance window, the SchoolTool login service will be temporarily unavailable in the following scenarios:

Sites using Google Authentication
Sites configured to use Microsoft SSO in the SchoolTool Mobile App
Sites using the new authentication solution released in April 2023, regardless of login method
Other login functionality will not be impacted during this time.

Once this maintenance is complete, the SchoolTool login service will be restored.

Thank you.

Mar 14, 12:18 EDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 EDT
Scheduled - Our Network Operations Team will be performing scheduled maintenance across our Communicate environments. The expected duration for the maintenance is approximately 3 hours.

Maintenance Window:
• PST: 03/15/2024 at 8:00 PM until 03/15/2024 at 11:00 PM
• CST: 03/15/2024 at 10:00 PM until 03/16/2024 at 01:00 AM
• EST: 03/15/2024 at 11:00 PM until 03/16/2024 at 02:00 AM

While we make every effort to minimize customer impact during maintenance, SchoolMessenger Communicate sites and services will be inaccessible during this time frame.

If you have any questions or concerns, please feel free to contact Support Services:
• Phone: (800) 920-3897
• PowerSchool Community: https://help.powerschool.com/t5/Getting-Started/Getting-Started-for-SchoolMessenger-Customers/ba-p/497691#M55
• Chat: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat
Thank you for your continued loyalty.
Best Regards,
SchoolMessenger Technologies

Mar 5, 07:39 EST
Resolved - The issue has been fully resolved by the vendor.
Mar 15, 16:38 EDT
Monitoring - The vendor has deployed a fix, and access has been restored to the affected users. We will continue to monitor for stability.

Next update by end of day.

Mar 15, 09:46 EDT
Investigating - We have been informed by the SchoolTool vendor that some users may experience poor performance or the application may not be accessible. We are working with the vendor to determine an ETA for the fix.

Next update within 2 hours.

Mar 15, 08:03 EDT
Mar 14, 2024

No incidents reported.