Hosted PowerSchool - Degraded Performance
Identified - The vendor has identified the root cause of the issue and is actively working on a fix. Customers in our region will continue to see degraded performance until the vendor deploys a permanent fix.

We will update this status notification when we receive additional information from the vendor.
Dec 3, 10:23 EST
Update - The PowerSchool vendor has indicated that performance continues to be degraded while they are working on a fix. We appreciate your patience as they work to solve the issue.

Next update when we receive additional information from the vendor.
Dec 2, 10:37 EST
Monitoring - The PowerSchool vendor has indicated that multiple customers are reporting improved performance. We will update this status notification when we receive additional information.
Dec 1, 07:23 EST
Investigating - We have received reports over the last day of degraded performance on hosted PowerSchool instances. The vendor is currently still in the process of investigating the root cause of these performance issues.

We will update this status notification as soon as we receive more information from the vendor.
Nov 30, 09:28 EST

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Degraded Performance
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Degraded Performance
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
eSchoolPlus database release (21.4.15.0)
Completed - The scheduled maintenance has been completed.
Dec 3, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:01 EST
Scheduled - The latest eSchoolPlus database release (21.4.15.0) will be installed on district databases Thursday, December 2nd @ 11:59 PM – Friday, December 3rd @ 5:00 AM. The application will not be available during this update window.

Release notes are available on the eSchoolPlus Support webpage https://www.southcentralric.org/ApplicationUpdates.aspx
Nov 30, 11:31 EST
Dec 2, 2021
Dec 1, 2021
nVision Login Issues
Resolved - The issues preventing login have been resolved.
Dec 1, 15:41 EST
Investigating - We are currently investigating reports of an issue that prevents users from logging into the nVision system. We have contacted the vendor and will update this notification within the next 2 hours.
Dec 1, 13:37 EST
Nov 30, 2021
Schoology - SchoolTool Integration Issue - New Students not Syncing
Resolved - The issue still persists for newly enrolled students, however, we have an established workaround.

While the vendors continue to work on a final resolution, please submit a support ticket for any new students affected by this issue through our support portal, https://scric.service-now.com and indicate that the new student's Schoology login is not working through the MyApps portal. We will implement the workaround for that individual student.

We apologize for any inconvenience this may cause.
Nov 30, 09:25 EST
Update - The vendors are continuing to work on a permanent fix for the issue. Unfortunately we still do not have a ETA for resolution. Next update early next week.
Nov 12, 15:18 EST
Identified - We have been informed that the SchoolTool vendor has identified a bug in their system that caused this issue. They have made this a high priority and are working to deploy a fix ASAP. We have no ETA yet on when the fix will be implemented.

In the meantime, if you have brand new students that cannot logon to Schoology via the MyApps portal, please submit a ticket through our Service Portal https://scric.service-now.com with the student's full name and email address and we can implement a workaround on a per-student basis.
Nov 2, 12:08 EDT
Investigating - We've been made aware of an issue that affects the ability of new students to logon to Schoology. This issue seems to affect brand new students added to SchoolTool since the last SchoolTool update. The new students are not syncing correctly to Schoology, and as a result, they are unable to logon to Schoology through the districts' MyApps portals.

The Schoology vendor is in contact with SchoolTool, and we hope to have a fix developed for this issue as quickly as possible.

Next update when we receive more information from the vendors.
Oct 22, 15:20 EDT
Nov 29, 2021
OnBase Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:30 EST
Scheduled - OnBase will be transitioning to the Cloud in the near future. We will have open lines of communication once we know the specific dates and times. To work towards this transition we need to do some maintenance to ensure no documents are lost.
The OnBase service will be down starting Wednesday 11/24/2021 at 7:30 AM until Monday 11/29/21 at 8 AM.
Nov 23, 08:26 EST
Nov 28, 2021
PowerSchool Database NYS version (21.11.2.0) Update
Completed - The scheduled maintenance has been completed.
Nov 28, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 EST
Scheduled - Maintenance Notification Request - PowerSchool - The PowerSchool vendor will be updating vendor hosted databases to the latest NYS version (21.11.2) on Saturday, November 27th @ 6:00 PM – Sunday, November 28th @ 9:00 AM. There will be intermittent connectivity for the duration of the maintenance window.

The release notes are available on the PowerSchool Support page under System Updates > NYS Updates https://www.southcentralric.org/powerschoolsupport.aspx
Nov 24, 09:24 EST
Nov 27, 2021
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021
SchoolTool Version 19.1 Release Install
Completed - The scheduled maintenance has been completed.
Nov 22, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 EST
Scheduled - SchoolTool will be installing the latest version 19.1 release on Monday, November 22, 2021, from 6:00 – 10:00 pm. The system will not be available during this time.

The release notes will be posted on the SchoolTool Support Webpage under "System Updates" when available. https://www.southcentralric.org/schooltoolSupport.aspx
Nov 19, 16:13 EST
Nov 21, 2021
PowerSchool hosted district databases update
Completed - The scheduled maintenance has been completed.
Nov 21, 09:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:03 EST
Scheduled - The PowerSchool vendor will be updating hosted district databases on Saturday, November 20th 2021, 6:00pm – Sunday, November 21st 2021, 9:00am EST. The release notes are available on the PowerSchool Support page under System Updates https://www.southcentralric.org/powerschoolsupport.aspx
Nov 17, 16:19 EST
← Incident History Powered by Atlassian Statuspage