Investigating - We have reports from multiple districts that Mosaic is having issues this morning where Mosaic is slow or a user is logged in and then gets kicked out, the vendor is aware and is working to get it corrected ASAP
May 23, 2024 - 08:50 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Partial Outage
eTrition Operational
Mosaic Partial Outage
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2024

Unresolved incident: Mosaic - Users getting kicked out.

May 22, 2024
Resolved - This has been resolved.
May 22, 15:50 EDT
Update - We have confirmed that access to SchoolTool at Vestal has been restored. We are still investigating access to SchoolTool at Greene.
May 22, 09:22 EDT
Investigating - We are working with the SchoolTool vendor to investigate an issue preventing users in Vestal CSD and Greene CSD from accessing the system. We will have an update within the hour.
May 22, 07:51 EDT
May 21, 2024
Resolved - nVision is back up and running
May 21, 10:12 EDT
Investigating - Districts and the FST team are experiencing problems logging into nVision. The vendor is being contacted now.
May 21, 09:54 EDT
Resolved - The vendor has resolved the issue and Mosaic is back up and running
May 21, 08:54 EDT
Investigating - Mosaic is experiencing problems getting connected and then disconnecting and attempting to reconnect only to disconnect again. The vendor is aware and is working to resolve this issue.

We are working on resolving this issue, but for the time being, if you are experiencing this issue, we recommend putting the machine into offline mode.

You can do this in one of two ways.
1. Disconnect the PC from the internet
- turn the wifi off
- unplug any ethernet cables

2. In Mosaic POS double tap / click the signal icon (green bars) in the upper left corner. Select YES to disconnect from the internet.

May 21, 08:27 EDT
May 20, 2024
Resolved - This has been resolved
May 20, 09:57 EDT
Investigating - Level 0 is down and has been reported. We will update you with the resolution status ASAP.
May 20, 08:35 EDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - Franklin, GMU and Unatego nVision will not be available between 6 AM and 9 AM on May 17th while the databases are being moved to the SCRIC nVision Server
May 14, 13:25 EDT
Resolved - This incident has been resolved.
May 17, 06:46 EDT
Update - The Level 0 outage is resolved.
May 16, 16:02 EDT
Monitoring - The vendor has restored access to Level 0. We will continue to monitor for stability. Final update by end of day.
May 16, 10:49 EDT
Investigating - We are currently investigating reports of Data Warehouse Level 0 site is down. The issue has been reported to the vendor. We will update this notification when we receive more info.
May 16, 08:35 EDT
May 16, 2024
Resolved - The nVision logins issues are resolved.
May 16, 16:01 EDT
Monitoring - Our technical teams have identified the issue and deployed a fix. Users should be able to login and access the application now. We will continue to monitor for stability.

Final update by end of day.

May 16, 11:17 EDT
Investigating - We are currently investigating reports of login issues to the nVision application. We will update this notification when we have additional information to share.
May 16, 08:37 EDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 EDT
Scheduled - nVision: today beginning at 6pm, we will be migrating the nVision databases to a new server. The only impact users will see is any custom saved grid views in nVision will be set back to the system default. If you are using a custom grid, we recommend taking a screenshot of your grid view so you can reset it after the server migration. This maintenance will be part of tonight's SCRIC NOC Maintenance which is from 6pm - 11pm.
May 15, 14:26 EDT
Completed - The scheduled maintenance has been completed.
May 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 EDT
Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, May 15, 2024, from 6:00 PM to 11:00 PM.

Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window.

There are planned internet interruptions this month beginning at 6pm and will continue for the duration of the maintenance window.

Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning. Thank you.

June 12, 2024
July 10, 2024
August 14, 2024
September 11, 2024
October 9, 2024
November 13, 2024

May 10, 09:37 EDT
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - The vendor has resolved the issue. Mindex will provide us with a root cause analysis of the issue, and we will share this with the impacted districts.
May 10, 15:49 EDT
Monitoring - Update from Mindex: We've been working on this and identified an issue on two of the web servers. We've addressed this and tested with Alan that the servers were working and have moved them back into the load balancer. At this point we believe the issue causing the login failures has been resolved. We will be doing an RCA and will provide an update once that has been completed.
May 10, 12:51 EDT
Identified - Update from Mindex: We've located an issue and we are temporarily pulling two of the web servers out of the load balancer on scric01. Districts may experience a temporary slowness as we move them to the one working web server and we expect to have the others back up as soon as possible. This is our team's top priority and working on a resolution.
May 10, 12:31 EDT
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 EDT
Scheduled - Mindex will be installing the latest release of SchoolTool , Version 21.3-R1 (Build 04) on Wednesday, May 8th @ 10:00 PM - Thursday, May 9th @ 4:00 AM. The release includes updates for database and web servers. The system will not be available during this time.

Release Notes are available on Service Now/ Knowledge Base Articles KB0013733.

https://scric.service-now.com/sys_attachment.do?sys_id=374cfbe31bb9c6507609c8c5604bcb3b&view=true

May 6, 08:20 EDT