All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
Telephone Interconnect ? Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Windows Devices Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Schooltool Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:30 EDT
Scheduled - Mindex, the SchoolTool vendor, will be performing a "Cluster Collapse" (Collapse and rebuild SQL & RPT servers) on Thursday, June 19th, from 7:30 AM to 12:00 PM.

All SchoolTool databases will be unavailable during this time.

Mindex has shared the following why this Collapse and Rebuild is an important change :
* One much larger database (or SQL) cluster versus multiple smaller clusters is much better able to handle anomalous spikes in traffic that can occur when schedules and/or grades are released, and when vendors use your APIs.
* As part of this change, we are also upgrading the hardware by two server generations, which will result in 40% better price performance. And, we are rebuilding the servers with Windows Server 2022 and SQL Server 2022, which will also result in performance and security improvements.

Thank you for your understanding. Please share this information with all district staff/teachers.
Jun 18, 09:04 EDT
ClearTrack 200 - AIS - Server Migration
Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:00 EDT
Scheduled - ClearTrack 200 - AIS - Access will be down due to the migration of ClearTrack from the BT BOCES data center to Mindex AWS (cloud environment), which is scheduled to begin at 5:00 pm on June 18th and is expected to be complete by 9:00 AM on June 19th.
Jun 18, 08:25 EDT
RTI - Edge Response to Intervention Server Migration
Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:01 EDT
Scheduled - RTI - Edge Response to Intervention - Access will be down due to the migration of MTSS (RTI) Edge from the BT BOCES data center to Mindex AWS (cloud environment), which is scheduled to begin at 5:00 pm on June 18th and is expected to be complete by 9:00 AM on June 19th.
Jun 18, 08:30 EDT
Jun 18, 2025
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
SchoolTool Bug Fix
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 EDT
Scheduled - Mindex is planning an emergency release for SchoolTool tonight, June 12th (10:00PM) to June 13th (2:00AM) to deploy a few urgent bug fixes that were scheduled to be released on Tuesday but were found to have been omitted. Please be advised this upgrade will necessitate downtime, and the system will be unavailable tonight from 10:00 p.m. to 2:00 a.m.

These are internal bugs that they found during the release testing which they want to address before they potentially become issues for districts. They include: Error Message when editing an assignment multiple times, Google classroom integration bug, legacy dashboard menu visible in the grade book & Submit Employability Profile error.
Jun 12, 14:18 EDT
Jun 12, 2025
Jun 11, 2025
June Maintenance Night
Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 EDT
Scheduled - The South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, June 11th , 2025, from 6:00 PM to 11:00 PM. Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window. There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800. Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning

July 9th, 2025
August 13th, 2025
September 10th, 2025
October 15th, 2025
November 12th, 2025
December 10 th,2025
Jun 6, 08:08 EDT
SchoolTool update - Version 22.3-R2
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - Mindex will be installing the newest SchoolTool update - Version 22.3-R2 on Tuesday, June 10th (10:00 pm) - Wednesday, June 11 (2:00 am). SchoolTool will be unavailable during this time.

This update includes:
Auto-Tie Standards to Assignments
County of Residence Field Update for NYS Reporting
Discipline UPdates to Support NYS Physical Intervention Reporting Requirements
District Level Reporting for SSEC Offences
Google Classroom Enhancements for Assignment Imports and Score Updates
Grade Book Report Update
Major Life Events Exemption Reporting for Assessments
New Permissions for Physical Interventions
Show Attendance on the Grade Book Editor Student Tab
Bug Fixes
Permission Changes

Release Notes will be available on Service Now/ Knowledge Base Article KB0013733 by June 11th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733

The SchoolTool team will be hosting our monthly check-in to review Mindex Updates and Upcoming Deadlines & Additional Information on Thursday, June 12th (10:00 am - 11:00 am).

You can sign up via Kick-Up.
https://pulse.kickup.co/events/browse/f2uuPUGM5AwTG8TuRstzHB/announcements/

You must have a SCRIC KickUp account to register. If you do not, please click on the link below to create an account.
https://form.jotform.com/202364572755156

Thank you.
Jun 2, 09:18 EDT
Jun 10, 2025
nVision
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:20 EDT
Scheduled - There will be an update install on nVision on 6/10/25 at 4:30 AM to 8:00 AM. nVision will not be available during those hours.
Jun 6, 08:04 EDT
Jun 9, 2025
SchoolTool : Grading Application Fix
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:00 EDT
Scheduled - Mindex has identified a potential solution to the error message some users are experiencing on the Submit Descriptor/Standard Marking Period Grades screen.

Today (6/9) at 4pm they will be installing an update that requires no downtime to resolve the issue. We recommend not using the grading screens during this brief update.
Jun 9, 15:19 EDT
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