Monitoring - Microsoft have deployed another fix which seems to mitigate this issue for a majotiy of affected users. We will continue to monitor for stability.

Next update within 2 hours.

Jun 06, 2023 - 07:41 EDT
Identified - We have received some isolated reports of users that continue to be impacted by the issue. Microsoft are aware and are continuing to work on the permanent fix.

Next update tomorrow morning.

Jun 05, 2023 - 16:13 EDT
Monitoring - Microsoft has identified the issue and deployed a fix. We will be monitoring this issue for stability.

Next update by end of day.

Jun 05, 2023 - 13:06 EDT
Investigating - Users are experiencing issues connecting to the Office 365 Mail link in the MyApps Portal. The error message started "503 Service Unavailable."

We are currently investigating the root cause. In the meantime, the Outlook Desktop app continues to work to send/receive emails.

Next update within 2 hours.

Jun 05, 2023 - 10:48 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 7, 2023

No incidents reported today.

Jun 6, 2023

Unresolved incident: Office 365 Mail - Service Unavailable.

Jun 5, 2023
Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 18:00 EDT
Scheduled - PowerSchool - The PowerSchool vendor will be updating vendor-hosted databases to the latest NYS version (23.5.2.0) Saturday, June 3rd @ 6:00 PM - Sunday, June 4th @ 9:00 AM. There will be intermittent connectivity for the duration of the maintenance window.

The release notes are available on the PowerSchool Support page under System Updates > NYS Updates https://www.southcentralric.org/NewYorkState.aspx

May 30, 08:35 EDT
Jun 3, 2023
Jun 2, 2023

No incidents reported.

Jun 1, 2023
Resolved - This has been resolved
Jun 1, 13:27 EDT
Update - We are continuing to monitor for any new issues. Next update by end of day.
May 31, 12:04 EDT
Monitoring - The issue has been identified and our technical team has deployed a configuration change to help mitigate the issue. We are currently monitoring for stability.

Next update within 2 hours.

May 31, 09:56 EDT
Investigating - We have received reports of degraded performance on the Regional Internet service. Some users have reported experiencing intermittent slowness and timeouts connecting to websites.

Our technical team is currently investigating the root cause of the issue.

Next update within 2 hours.

May 31, 09:17 EDT
May 31, 2023
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 18:00 EDT
Scheduled - SchoolTool will be installing the latest update – Version 20.3, Build 04, and API Service 1.03-09 on Tuesday, May 30th from 6:00-10:00 pm. The system will not be available during this time.

Release Notes are available on the SchoolTool Support Webpage under "System Updates" https://www.southcentralric.org/schooltoolSupport.aspx

May 24, 09:50 EDT
Completed - The scheduled maintenance has been completed.
May 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 18:00 EDT
Scheduled - SchoolTool - SchoolTool will be installing the latest update – Version 20.3 on Tuesday, May 30th from 6:00-10:00 pm. The system will not be available during this time.

Release Notes are available on the SchoolTool Support Webpage under "System Updates" https://www.southcentralric.org/schooltoolSupport.aspx

May 22, 14:48 EDT
May 29, 2023

No incidents reported.

May 28, 2023
Completed - The scheduled maintenance has been completed.
May 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 EDT
Scheduled - PowerSchool - The PowerSchool vendor will be updating vendor-hosted databases to the latest NYS version (23.5.1.0) from Saturday, May 27th @ 6:00 PM - Sunday, May 28th @ 9:00 AM. There will be intermittent connectivity for the duration of the maintenance window.

The release notes, when available will be posted on the PowerSchool Support page under System Updates > NYS Updates https://www.southcentralric.org/NewYorkState.aspx

May 22, 10:16 EDT
May 27, 2023
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Completed - The scheduled maintenance has been completed.
May 24, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 16:00 EDT
Scheduled - SCRIC - Internal Services - SchoolTool Maintenance - NEWARK VALLEY CSD ONLY

We will be performing maintenance on the Newark Valley instance of SchoolTool on Wednesday, May 24th. The application will be unavailable for Newark Valley users from 4:00 PM - 9:00 PM.

May 23, 11:54 EDT