Managed IT User Accounts Issue
Monitoring - The fix has been deployed, We are currently monitoring for stability.

Next update by 4 PM.
Oct 22, 2024 - 09:45 EDT
Identified - Our technical staff have identified the issue and are rolling out a fix. We have received reports from multiple districts that the fix appears to be restoring access to the Managed IT Accounts.

Next update within 2 hours.
Oct 22, 2024 - 07:55 EDT
Investigating - We are currently investigating reports of Managed IT Accounts in multiple districts being unable to logon to Okta, email, etc. We will have an update to this issue within the next hour.
Oct 22, 2024 - 07:05 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Degraded Performance
Google Accounts ? Degraded Performance
Email / Office 365 ? Degraded Performance
MyApps Portal ? Degraded Performance
Windows Devices Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

Unresolved incident: Managed IT User Accounts Issue.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Maintenance Notification Request - schooltool 10/16
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 15:00 EDT
Scheduled - On Wednesday, October 16th, beginning at 3:00 pm, the Mindex team will install the following SchoolTool Utility Update and Bug Fix.
The list of changes included in this release will be available in the Knowledge Base by October 16th.

Grading Application
Fix for Issue #79225: An error is received when using the Create and Add More functionality to create more than one assignment in multiple grade books.

The grading application is centrally hosted in the Mindex cloud so this update can be deployed for all districts with no action to be taken by districts or RICs. The deployment of this update will not require downtime and will not impact individuals currently using the system.

Release Notes will be available on Service Now/ Knowledge Base Article KB0013733 by October 16th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733
Oct 9, 07:33 EDT
SchoolTool Bug Fix
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled - To allow time for additional testing, Mindex has postponed the Utilities release originally scheduled for tonight (10/15) until 10/22. However, Mindex will install the newest SchoolTool Bug Fix.

As a reminder, there is no downtime associated with this release This maintenance schedule replaces the previous one scheduled for tonight.

• Fix: US History & Gov't Regents (Framework) exam name will be updated to comply with the name change that came from NYS (removing the word "Framework").

Release Notes will be available on Service Now/ Knowledge Base Article KB0013733 by October 15th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733
Oct 15, 15:47 EDT
Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Outlook Mail Issues
Resolved - This has been resolved by Microsoft.
Oct 11, 13:30 EDT
Monitoring - Microsoft has made a configuration update that has successfully resolved the Outlook issue. They indicate if you are still experiencing issues, please reboot your computer. If a reboot doesn't solve the issue, please create a Service Now ticket
Next update by tomorrow morning.
Oct 10, 14:23 EDT
Investigating - We are aware of issues with Outlook mail where users are experiencing login issues and crashing/freezing issues. Microsoft is aware of its issue and is working on it. We will give an update by the end of the day.
Oct 10, 14:02 EDT
Oct 10, 2024
Oct 9, 2024
SCRIC NOC Maintenance October 9th
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 EDT
Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, October 9th, 2024, from 6:00 PM to 11:00 PM. Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window.

There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime.

If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning.
November 13, 2024
December 11, 2024
January 15th, 2025
February 12th, 2025
March 12th, 2025
April 10th, 2025

Thank you.
Oct 4, 09:37 EDT
Oct 8, 2024

No incidents reported.

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