All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SchoolTool - SchoolTool Identity Server Maintenance Jun 26, 2024 21:00 - Jun 27, 2024 00:00 EDT
The SchoolTool vendor will be performing system maintenance on the SchoolTool Identity Server on Wednesday, June 26th, 9 PM - 12:00 AM.

During this maintenance window, the SchoolTool login service will be temporarily unavailable in the following scenarios:

Sites using Google Authentication
Sites configured to use Microsoft SSO in the SchoolTool Mobile App
Sites using the new authentication solution released in April 2023, regardless of login method

Other login functionality will not be impacted during this time.

Once this maintenance is complete, the SchoolTool login service will be restored.

Posted on Jun 21, 2024 - 12:47 EDT
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:00 EDT
Scheduled - On Wednesday, June 19, 2024, between 9:00 am and 11:00 am, the SCRIC will be transferring the MITS district centralized firewalls to new equipment. This maintenance activity will result in intermittent internet outages for all MITS districts during the specified window. Non-MITS districts will not be affected by this maintenance.
Jun 18, 09:05 EDT
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 EDT
Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, June 12, 2024, from 6:00 PM to 11:00 PM.

Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window.

There are no planned internet interruptions this month.

Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning. Thank you.

July 10, 2024
August 14, 2024
September 11, 2024
October 9, 2024
November 13, 2024
December 11, 2024

Jun 7, 07:37 EDT
Resolved - The vendor has confirmed that the Gradebook performance issues are typically resolved by following the troubleshooting steps of:

1.) Clear ALL the local cache, cookies, and data (See the following KB article for instructions on how to do this in the Chrome web browser: https://scric.service-now.com/kb_view.do?sysparm_article=KB0012848 )

2.) Close ALL browser windows

3.) Restart the computer

4.) Try accessing the Gradebook again and leave the page open to allow it to complete the Microsoft Framework download in the background.

If you continue to experience this issue, please open a Support Ticket at https://scric.service-now.com

Jun 12, 07:42 EDT
Update - There are still some sporadic reports from this morning that users are experiencing performance issues in the gradebook. We are continuing to monitor this issue and communicating with the vendor.

Next update tomorrow morning.

Jun 11, 17:22 EDT
Update - For any users still experiencing the Gradebook performance issues, the vendor has recommended the following steps to troubleshoot:

1.) Clear ALL the local cache, cookies, and data (See the following KB article for instructions on how to do this in the Chrome web browser: https://scric.service-now.com/kb_view.do?sysparm_article=KB0012848 )

2.) Close ALL browser windows

3.) Restart the computer

4.) Try accessing the Gradebook again and leave the page open to allow it to complete the Microsoft Framework download in the background.

We will post a follow-up notification by end of day.

Jun 11, 09:46 EDT
Update - The SchoolTool vendor is continuing to work on a final fix for the Gradebook performance issues.

Next update tomorrow morning.

Jun 10, 15:57 EDT
Identified - We have received reports that the new grade book in SchoolTool is taking longer than usual to load. The vendor has confirmed this issue. From the vendor:

"If a teacher accesses the grade book screen and it is not loading for them, please advise them to leave the grade book page open, do not hit refresh, and do not close the tab. A new version of the Microsoft framework is downloading in the background, and they will need to wait for that to complete. They can work in other browser tabs, but should not close out the grade book tab. Connection speed should increase after the grade book loads for the first time.

The amount of wait time will depend on user’s internet connection speed."

We will keep this notification open while we monitor the situation.

Next update by end of day.

Jun 10, 09:46 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 EDT
Scheduled - Mindex will be installing the latest SchoolTool updates – Version 21.3-R2 and 21.3-R3 on Tuesday, June 11th from 9:00 PM to Wednesday, June 12 @ 2 AM. The system will not be available during this time.

Release Notes will be available on Service Now/ Knowledge Base Articles KB0013733.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733

Jun 10, 08:30 EDT
Jun 11, 2024
Jun 10, 2024