All Systems Operational

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Windows Devices Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
nVision ? Operational
WinCap ? Operational
WinCap Web ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service ? Operational
BoardDocs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Schooltool Version 22.1-R3 Release Nov 12, 2024 22:00 - Nov 13, 2024 02:00 EST
Mindex will be installing the newest SchoolTool update - Version 22.1-R3 Release (Fixes for various Alt. Enrollment and NYS reporting issues and performance improvements on Tuesday, November 12th (10:00 PM) - Wednesday, November 13th (2:00 AM).

SchoolTool will be unavailable during this time.

This update includes:

Alt Enrollment Issues

Database slow

Enrollments Last Modified by SchoolTool

Most recent official enrollment not showing on default view if ended

Server Error when saving OOD Enrollment

Enrollment Type dropdown not respecting Active/Rank

Exit Reason not showing for reasons with no State Code (Completed grade/Retained in grade)

NYS Reporting Issues

Phys Interventions not mapped to state response type are still being included in export.

Export code is wrong for restraints tied to "non-authorized" reason

Grading Application to resolve comment saving issue in Submit Descriptor/Standards Marking Period Grade screen.

New Submit Standard/Descriptor Marking Period Grades - Edits Not Saving on Submitted Comments


Other bugs still in investigate status may be added (Maybe earlier if demand dictates).

Posted on Nov 08, 2024 - 13:45 EST
November Maintenance Night Nov 13, 2024 18:00-23:00 EST
South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, November 13h, 2024, from 6:00 PM to 11:00 PM. Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window. There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning. Thank you.
December 11, 2024
January 15th, 2025
February 12th, 2025
March 12th, 2025
April 10th, 2025
May 14th, 2025

Posted on Nov 08, 2024 - 15:38 EST
Past Incidents
Nov 11, 2024

No incidents reported today.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - This has been resolved
Nov 7, 08:30 EST
Monitoring - The fix is working; we are continuing to monitor.
Nov 6, 15:43 EST
Identified - We are aware that MITS districts are encountering various blocked websites. This is due to websites not being classified in the correct Geographical location. We are implementing a workaround which will be completed shortly.
Next update by the end of the day.

Nov 6, 12:21 EST
Nov 6, 2024
Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 14:44 EDT
Scheduled - schooltool - Mindex will be installing the newest SchoolTool update - Version 22.1-R1 on Tuesday, October 29th (10:00 PM) - Wednesday, October 30th (3:00AM) . SchoolTool will be unavailable during this time.

This update includes:
Hybrid Report Card
Updates to allow Alternate Enrollments to act as Regular Enrollments
Assume Account / Identity support for new grading area
Custom Export Improvements
NYS Related updates
Bug fixes.

All Updates / Release Notes will be available on Service Now/ Knowledge Base Articles KB0013733.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733

Oct 29, 14:43 EDT
Oct 29, 2024
Oct 28, 2024

No incidents reported.