Monitoring - Schoology has released a fix for the sync issue, and will be working today to clean up any inconsistent student data and accounts. We will also be working on testing the grade pass-back feature with SchoolTool.

Final update once we confirm that the data cleanup has been completed.
Sep 23, 08:04 EDT
Identified - The vendor has identified the root cause and is currently working on a fix which they aim to release as soon as possible.

Next update when we receive more information from the Schoology vendor.
Sep 20, 06:56 EDT
Update - The vendor has escalated the problem to their Tier 3 and Systems Integration teams. There is still no current ETA on the fix yet.

In the meantime, we were able to load all available data successfully over last weekend. However, any new class roster changes in the Student Management Systems since then will not be captured until the permanent fix is developed and deployed.

Next update when we receive more info from the Schoology vendor.
Sep 8, 07:32 EDT
Investigating - We have been alerted to a bug in the Schoology LMS that prevents class rosters from syncing correctly from the districts’ Student Management System. We are working directly with the vendor but there is no current ETA for a fix. The districts affected by this issue are:

Chenango Forks
Chenango Valley
Hancock
Maine-Endwell
Newark Valley
Otselic Valley
Windsor

We will post another update once we receive more information from the vendor.
Sep 3, 14:01 EDT
Investigating - We have been alerted to an issue involving one of our Internet carriers. Our Engineers are currently in contact with the vendor, but we do not yet have an ETA on when the connection will be restored. Until that time the SCRIC's Regional Internet connection will be operating at a reduced capacity.

Next update when we receive more information from the vendor.
Sep 22, 20:23 EDT

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Degraded Performance
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts ? Operational
Email / Office 365 ? Operational
MyApps Portal ? Operational
Student Management Systems Operational
SchoolTool ? Operational
eSchoolPlus ? Operational
PowerSchool ? Operational
Schoology - SMS Integration ? Operational
OnBase ? Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
MUNIS Operational
nVision ? Operational
WinCap ? Operational
Frontline Education Professional Growth ? Operational
Special Education Systems Operational
Frontline IEP ? Operational
ClearTrack200 ? Operational
ServiceNow Ticketing System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Completed - The scheduled maintenance has been completed.
Sep 24, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:02 EDT
Scheduled - We will be performing system maintenance on SchoolTool beginning at 3PM today. Users may experience a brief disruption in service during this time. If users experience this disruption, they can just log back in after a few minutes. Thank you
Sep 24, 11:32 EDT
Sep 23, 2021
Resolved - The remaining issues with the student email accounts were resolved overnight.
Sep 23, 08:14 EDT
Monitoring - We have confirmed that access to email has been restored for all districts staff accounts. Some student email accounts may still be impacted, but this should be resolved later tonight.

Next update tomorrow morning.
Sep 22, 16:28 EDT
Identified - The root cause of the issue has been identified and a fix is being prepared. ETA for the service being fully restored is approximately 2 hours.

Next update within 2 hours.
Sep 22, 14:13 EDT
Update - Update: The issue appears to be sporadic, some users that are initially not able to access their inboxes are able to after waiting and trying again a few minutes later.

Our Engineers have determined that the root cause is likely on vendor's end (Microsoft Office 365.) We have opened a case with their support team, and are escalating as quickly as we can.

Next update within 1 hour.
Sep 22, 14:00 EDT
Investigating - We are currently investigating an issue that prevents users from access or receiving email. Our Engineering Team is working on the issue. Next update within 1 hour.
Sep 22, 13:40 EDT
Sep 22, 2021

Unresolved incident: Regional Internet Connection - Degraded Performance.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:02 EDT
Scheduled - The PowerSchool vendor will be updating vendor hosted databases to the latest NYS version (21.9.1.0) on Saturday September 18th @ 6:00 pm – Sunday, September 19th @ 9:00 am. There will be intermittent connectivity for the duration of the maintenance window.

The release notes are available on the PowerSchool Support page under System Updates > NYS Updates https://www.southcentralric.org/powerschoolsupport.aspx
Sep 10, 10:44 EDT
Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:02 EDT
Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday September 15, 2021 from 6:00 PM to 11:00 PM

Access to all applications (ClearTrack, FM, Munis, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the full maintenance window. Please inform your users not included in this notification of the scheduled downtime.

If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for next 6 months to assist you in planning. Thank you.

October 13, 2021
November 10, 2021
December 15, 2021
January 12, 2022
February 9th, 2022
March 9th, 2022
Sep 13, 16:08 EDT
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 EDT
Scheduled - One of our ISPs, GTT, has scheduled maintenance for Tuesday, 9/14, between 2:00am-6:00am. There will be up to 60 minutes of downtime. There will be a couple of minutes of intermittent access to/from the regional network at the beginning and end of the downtime.
Sep 3, 10:48 EDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT
Scheduled - The PowerSchool vendor will be performing maintenance to hosted district databases on Saturday, September 11th @ 9:00 pm – Sunday, September 12th @ Noon. There will be intermittent connectivity for the duration of the maintenance window.
Sep 2, 09:40 EDT