Managed IT User Accounts Issue

Incident Report for South Central Regional Information Center

Resolved

This incident has been resolved.
Posted Oct 23, 2024 - 10:37 EDT

Update

The patch has been deployed and we are continuing to monitor the situation

Next update: tomorrow morning
Posted Oct 22, 2024 - 16:14 EDT

Monitoring

The fix has been deployed, We are currently monitoring for stability.

Next update by 4 PM.
Posted Oct 22, 2024 - 09:45 EDT

Identified

Our technical staff have identified the issue and are rolling out a fix. We have received reports from multiple districts that the fix appears to be restoring access to the Managed IT Accounts.

Next update within 2 hours.
Posted Oct 22, 2024 - 07:55 EDT

Investigating

We are currently investigating reports of Managed IT Accounts in multiple districts being unable to logon to Okta, email, etc. We will have an update to this issue within the next hour.
Posted Oct 22, 2024 - 07:05 EDT
This incident affected: Managed IT Services (Google Accounts, Email / Office 365, MyApps Portal).
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