SchoolTool Performance Degradation/Partial Outage

Incident Report for South Central Regional Information Center

Resolved

The issue has been fully resolved by the vendor.

Posted Mar 15, 2024 - 16:38 EDT

Monitoring

The vendor has deployed a fix, and access has been restored to the affected users. We will continue to monitor for stability.

Next update by end of day.

Posted Mar 15, 2024 - 09:46 EDT

Investigating

We have been informed by the SchoolTool vendor that some users may experience poor performance or the application may not be accessible. We are working with the vendor to determine an ETA for the fix.

Next update within 2 hours.

Posted Mar 15, 2024 - 08:03 EDT

This incident affected: Student Management Systems (SchoolTool).