South Central Regional Information Center Status

Unable to Make Outgoing Phone Calls from School Districts

Monitoring - Verizon has found and repaired the issue overnight. We are getting reports from around the region stating the issue has been resolved and outgoing/long-distance calls are working.
Nov 20, 2024 - 09:18 EST

Update - Verizon is continuing to work on the issue.
Next update tomorrow morning.
Nov 19, 2024 - 16:06 EST

Investigating - There is a known issue when users are unable to make outgoing/long-distance calls from school districts. Verizon is working to rectify this issue.
Next update by 4 PM
Nov 19, 2024 - 10:29 EST

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Partial Outage

eSchoolView Operational

Data Warehouse Operational

Managed IT Services Operational

Google Accounts Operational

Email / Office 365 Operational

MyApps Portal Operational

Windows Devices Operational

Student Management Systems Operational

SchoolTool Operational

eSchoolPlus Operational

PowerSchool Operational

Schoology - SMS Integration Operational

OnBase Operational

Auto Notification Operational

Safe Arrival Operational

School Messenger Operational

Financial Systems Operational

nVision Operational

WinCap Operational

WinCap Web Operational

Frontline Education Professional Growth Operational

Special Education Systems Operational

Frontline IEP Operational

ClearTrack200 Operational

ServiceNow Ticketing System Operational

Library Media Services Operational

OPALS Library Automation Operational

BTBOCES Duplicating Center Operational

WebCRD Operational

Cafeteria Management Services Operational

eTrition Operational

Mosaic Operational

Remote VPN Service Operational

BoardDocs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: Unable to Make Outgoing Phone Calls from School Districts.

Nov 19, 2024

Schooltool - GRADING APP RELEASE

Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:00 EST

Scheduled - GRADING APP RELEASE
THE UPDATE DID NOT OCCUR ON NOVEMBER 18TH
Upcoming scheduled maintenance notice
GRADING APP RELEASE: Mindex will be updating the grading application and releasing a bug fix due to the issues that have been encountered when accessing the new grade book. This release will occur at 4:00 PM on Tuesday, November 19th and will require no downtime.

This update includes:
1. A fix for the error received of "Sorry, something went wrong..." when accessing the new grade book.
2. Updates to change text labels in the grading area (score vs grade) to be more consistent
3. Updated search result message to be more informative when a user gets no results when trying to find standards to link to assignments
4. Updated descriptor/standard search to include the descriptor/standard short name in the search when in standards-view in the grade book.
Nov 19, 11:19 EST

MITS Districts Office 365 Account Access Outage

Resolved - This has been resolved
Nov 19, 10:29 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 08:42 EST

Identified - We have identified an issue where users have lost access to email, teams, Office 365 Online, and SharePoint Online. We have taken corrective action, and accounts have already started to reconnect. We expect that these services will be fully restored within a couple of hours.

The next update will be tomorrow morning.
Nov 13, 15:25 EST

Nov 18, 2024

Schooltool - GRADING APP RELEASE

Completed - The scheduled maintenance has been completed.
Nov 18, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:00 EST

Scheduled - GRADING APP RELEASE: Mindex will be updating the grading application and releasing a bug fix due to the issues that have been encountered when accessing the new grade book. This release will occur at 4:00 PM on Monday, November 18th and will require no downtime.

This update includes:
1. A fix for the error received of "Sorry, something went wrong..." when accessing the new grade book.
2. Updates to change text labels in the grading area (score vs grade) to be more consistent
3. Updated search result message to be more informative when a user gets no results when trying to find standards to link to assignments
4. Updated descriptor/standard search to include the descriptor/standard short name in the search when in standards-view in the grade book.
Nov 18, 09:12 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Nov 13, 2024

November Maintenance Night

Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:00 EST

Scheduled - South Central RIC has scheduled this month's NOC maintenance for all centralized systems on Wednesday, November 13h, 2024, from 6:00 PM to 11:00 PM. Access to all applications (ClearTrack, nVision, OPALS, WinCap, all Student Management Systems, etc.) will be down intermittently during the entire maintenance window. There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please contact the SCRIC Service Desk at 607-766-3800.

Listed below are the SCRIC's Maintenance Schedule for the next six months to assist you in planning. Thank you.
December 11, 2024
January 15th, 2025
February 12th, 2025
March 12th, 2025
April 10th, 2025
May 14th, 2025
Nov 8, 15:38 EST

Schooltool Version 22.1-R3 Release

Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST

Scheduled - Mindex will be installing the newest SchoolTool update - Version 22.1-R3 Release (Fixes for various Alt. Enrollment and NYS reporting issues and performance improvements on Tuesday, November 12th (10:00 PM) - Wednesday, November 13th (2:00 AM).

SchoolTool will be unavailable during this time.

This update includes:

Alt Enrollment Issues

Database slow

Enrollments Last Modified by SchoolTool

Most recent official enrollment not showing on default view if ended

Server Error when saving OOD Enrollment

Enrollment Type dropdown not respecting Active/Rank

Exit Reason not showing for reasons with no State Code (Completed grade/Retained in grade)

NYS Reporting Issues

Phys Interventions not mapped to state response type are still being included in export.

Export code is wrong for restraints tied to "non-authorized" reason

Grading Application to resolve comment saving issue in Submit Descriptor/Standards Marking Period Grade screen.

New Submit Standard/Descriptor Marking Period Grades - Edits Not Saving on Submitted Comments

Other bugs still in investigate status may be added (Maybe earlier if demand dictates).
Nov 8, 13:45 EST

Nov 12, 2024

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

MITS Districts Blocked Websites

Resolved - This has been resolved
Nov 7, 08:30 EST

Monitoring - The fix is working; we are continuing to monitor.
Nov 6, 15:43 EST

Identified - We are aware that MITS districts are encountering various blocked websites. This is due to websites not being classified in the correct Geographical location. We are implementing a workaround which will be completed shortly.
Next update by the end of the day.
Nov 6, 12:21 EST