Investigating - We are aware of an issue with Verizon affecting staff in districts attempting to make calls. We are continuing to monitor the situation.
Jan 20, 2026 - 14:05 EST

About This Site

This page displays the status of many of the major services that the SCRIC provides to our customers. To view the status of some popular instructional apps that we don't directly manage or support, such as Zoom, Schoology, SeeSaw, etc. please see the link below:

https://scric.statusgator.com/

Regional Internet Connection Operational
Telephone Interconnect Operational
eSchoolView Operational
Data Warehouse Operational
Managed IT Services Operational
Google Accounts Operational
Email / Office 365 Operational
MyApps Portal Operational
Windows Devices Operational
Student Management Systems Operational
SchoolTool Operational
eSchoolPlus Operational
PowerSchool Operational
Schoology - SMS Integration Operational
OnBase Operational
Auto Notification Operational
Safe Arrival Operational
School Messenger Operational
Financial Systems Operational
nVision Operational
WinCap Operational
WinCap Web Operational
Frontline Education Professional Growth Operational
Special Education Systems Operational
Frontline IEP Operational
ClearTrack200 Operational
ServiceNow Ticketing System Operational
Library Media Services Operational
OPALS Library Automation Operational
BTBOCES Duplicating Center Operational
WebCRD Operational
Cafeteria Management Services Operational
eTrition Operational
Mosaic Operational
Remote VPN Service Operational
BoardDocs Operational
SCRIC Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schooltool - Version 23.2 R1 Update Feb 3, 2026 22:00 - Feb 4, 2026 02:00 EST

Mindex will be installing the newest SchoolTool update - Version 23.2 - R1 on Tuesday, February 3rd (10:00 pm) - Wednesday, February 4th (2:00 am). SchoolTool will be unavailable during this time.

This update includes:

* Calculate Standard Marking Period Grades Using Overall Assignment Scores
* Google Classroom Linking Message
* Hybrid Report Card Section Updates
* Multi-Factor Authentication Email Updates
* School Year Drop-Down Updates
* Updates to Support Online Registration Configuration
* Permission Changes
* Bug Fixes

*Release Notes will be available on Service Now/ Knowledge Base Article KB0013733 on February 4th.
https://scric.service-now.com/kb_view.do?sysparm_article=KB0013733

The SchoolTool team will be hosting our monthly check-in to review these Updates, Upcoming Deadlines, & Additional Information on February 5th (9:00 am - 10:00 am).
You can sign up via kickup:
https://pulse.kickup.co/events/browse/E5DMj3VbjkyhDC8ULbkooa

You must have a SCRIC KickUp account to register. If you do not, please click on the link below to create an account.
https://form.jotform.com/202364572755156

Thank you.

Posted on Jan 20, 2026 - 13:30 EST
Jan 23, 2026
Resolved - Microsoft deployed a series of fixes last night to resolve the issues. Email delivery and access to Office 365 services such as OneDrive have been restored.
Jan 23, 06:37 EST
Investigating - We are currently investigating issues with office 365 including email, teams, and OneDrive that the vendor, Microsoft, has reported. This issue prevents users from sending and receiving email through Exchange Online, which is provided by our Managed IT Service. Additionally, users may experience issues accessing One Drive, and other Cloud Hosted Microsoft Applications.

Microsoft is currently working on deploying a fix. We will provide more information when we receive it from the vendor.

Jan 22, 18:35 EST
Jan 22, 2026
Jan 21, 2026
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 EST
Scheduled - Please be advised that a routine maintenance window is scheduled for tonight, 1/20, from 10:00 PM to 12:00 AM. During this time, access to ClearTrack and MTSS Edge will be temporarily unavailable.

Thank you for your patience and understanding,

Jan 20, 15:56 EST
Jan 20, 2026
Resolved - The issue has been resolved. Many thanks for your patience while we worked with the vendor. You can resume importing data and moving files to L1.
Jan 20, 11:58 EST
Identified - Our technical teams have found the root cause and are now waiting for our vendor to apply the recommended fix.
Jan 20, 10:21 EST
Investigating - Level 0 is currently down and we are currently investigating. Next update within 2 hours.
Jan 20, 09:23 EST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Completed - The scheduled maintenance has been completed.
Jan 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 18:00 EST
Scheduled - The South Central RIC has scheduled this month's NOC maintenance for all centralized systems for Wednesday, January 14, from 6:00 PM to 11:00 PM. Access to all applications may be intermittent during the entire maintenance window. There are no planned internet interruptions this month. Please inform your users not included in this notification of the scheduled downtime. If you have any questions or concerns, please get in touch with the SCRIC Service Desk at 607-766-3800.

Listed below is the SCRIC's Maintenance Schedule for the next six months to assist you in planning.

February 11th 2026

March 11th 2026

April 15th 2026

May 13th 2026

June 10th 2026

July 15th 2026

Jan 9, 09:26 EST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.